{"start":0,"count":1,"data":[{"publicDescription":"<p><strong>Greater Manchester based (Hybrid 3 days on-site/2 days home working)<br>\n<br>\n6 months fixed term</strong><br>\n<br>\nWe’re seeking an experienced <strong>Assessment Centre Manager</strong> to provide leadership and oversight across our Assessment Centres around Manchester. This pivotal role ensures services are delivered to the highest standards, balancing operational efficiency, compliance, and employee wellbeing.</p>\n\n<p><strong>What you’ll do</strong></p>\n\n<ul>\n\t<li><strong>Lead daily operations</strong>: Oversee assessments, administration, customer service, facilities, and health & safety, ensuring smooth delivery of services.\n\t<li><strong>Drive performance</strong>: Monitor Health Professionals against contractual Target Performance Levels (TPLs), audit requirements, and turnaround times, promoting best practice and continuous improvement.\n\t<li><strong>Recruit and develop talent</strong>: Work with recruitment teams to attract, train, and retain Health Professionals. Support their professional growth with tailored development plans, appraisals, and succession planning.\n\t<li><strong>Ensure compliance</strong>: Maintain regional databases, oversee sign off processes, and embed the Clinical Governance Quality and Service Framework (CGQSF) into daily practice.\n\t<li><strong>Manage estates and facilities</strong>: Report on capacity and utilisation, conduct site inspections, and ensure compliance with statutory standards, IT infrastructure, and security systems.\n\t<li><strong>Champion employee engagement</strong>: Partner with HR to foster wellbeing, manage attendance and performance proactively, and motivate teams to deliver high-quality outcomes.\n\t<li><strong>Analyse and report data</strong>: Maintain management information systems, produce accurate reports, and communicate performance metrics to identify opportunities for service improvement.\n\t<li><strong>Handle customer concerns</strong>: Investigate complaints, escalate serious issues, and ensure customer service standards are consistently met.\n\t<li><strong>Promote innovation</strong>: Identify efficiencies, reduce costs, and implement process improvements to optimise business performance.\n</ul>\n\n<p><strong>What we’re looking for</strong></p>\n\n<ul>\n\t<li>Proven leadership and people management experience\n\t<li>Strong operational management background, ideally within healthcare or assessment services\n\t<li>Ability to balance compliance, quality, and performance targets\n\t<li>Excellent communication, problem solving, and organisational skills\n\t<li>Commitment to employee development and wellbeing\n</ul>\n\n<p><strong>Why join us?</strong></p>\n\n<p>This is a high impact role where you’ll shape the delivery of assessment services, inspire your team, and ensure our centres operate to the highest standards.</p>\n\n<p><strong>Apply today and take the lead in driving quality, efficiency, and engagement across our assessment centres.</strong><br>\n<br>\nIND1<br>\nBH1440</p>\n","id":1440,"title":"Assessment Centre Manager "}]}